Privacy Policy
Your privacy is important to us. Learn how we handle your personal data responsibly.
1. Introduction
At GoEase, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the GoEase Platform.
2. Information We Collect
We collect information to provide better services to all our users. This includes information you provide directly to us, information collected automatically when you use our Platform, and information we obtain from other sources.
3. Information You Provide
We ask for and collect personal information when you interact with our Platform. This includes information necessary to set up an account, process bookings, or correspond with customer support.
4. Account Information
When you sign up for a GoEase account, we require certain information such as your name, email address, phone number, and password. For Service Providers, we may also request additional business documentation, professional profile details, and payout details.
5. Booking & Service Information
To request, coordinate, or complete a booking, we collect details about the service requested, the date, time, location of service, instructions, and related communications. This information is shared with the assigned Service Provider to facilitate service delivery.
6. Usage Information
We track how you interact with our Platform. This includes pages or content you view, your searches, bookings you have made, and your interactions with our customer support teams or other users on the platform.
7. Device & Technical Information
We automatically collect technical data from the devices you use to access GoEase. This includes your IP address, browser type, operating system, unique device identifiers, referral URLs, and location data derived from your IP address or mobile device permissions.
8. How We Use Your Information
We use, store, and process your information to provide, improve, and secure the GoEase Platform. Our primary goals are facilitating connection between customers and professionals, personalizing your experience, and ensuring safety.
9. Service Personalization
We use your details and search patterns to recommend services, show relevant categories, and suggest local service experts. This helps customize your experience, making it easier to discover relevant and highly-rated support in your area.
10. Communication & Support
We use your contact details to send booking updates, invoices, security alerts, and administrative messages. We also use your information to resolve customer support enquiries, investigate disputes, and contact you for feedback.
11. Improving GoEase Services
We perform data analysis, research, and testing to understand user behavior. This helps us refine our navigation, optimize application performance, detect system errors, and introduce new service categories that align with user needs.
13. Service Providers & Partners
We share relevant contact details and address information with independent Service Providers who accept your bookings. We also partner with specialized third-party processors (such as hosting companies, database providers, and payment processors) who assist in running our digital infrastructure.
14. Legal & Safety Requirements
We may disclose your information to courts, law enforcement, or governmental authorities if required to do so by law, or if such disclosure is reasonably necessary to protect the rights, property, or safety of GoEase, our users, or the public.
15. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your information from unauthorized access, loss, destruction, or alteration. We continuously update and test our security practices to keep your data safe.
16. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. You may request the deletion of your account at any time.
17. Your Privacy Choices
You have rights regarding your personal information. You can access, review, and update your account details directly inside the Platform. You can also opt-out of marketing communications or request deletion of your personal data by contacting customer support.
19. Changes to This Privacy Policy
GoEase reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes, we will post the revised Privacy Policy on this page and update the "Last Updated" date. Your continued use of the Platform signifies your acceptance of the updated policy.
20. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our support team.
Need help or have questions?
If you have questions about this policy or your data rights, please reach out to us.
1101, Eleventh Floor, Tower A/Block C, Urbtech Trade Centre, Plot No. B 35, Sector 132, Noida Expressway, Noida – 201301, Uttar Pradesh, India