Refund Policy
Learn how we handle refunds, eligibility guidelines, and standard processing timelines.
1. Overview
At GoEase, we strive to build confidence and trust by offering a transparent and customer-friendly refund policy. We want you to feel secure and satisfied with every transaction. Since GoEase facilitates services through independent Service Providers, eligibility for refunds is determined in a fair and balanced manner based on booking circumstances, cancellations, or service delivery status.
2. Eligibility for Refunds
Eligibility for a refund depends on the timing of your cancellation, the specific service requested, and the actual performance of the service. Each refund request is reviewed individually to ensure fairness.
3. Cancelled Services
If you cancel a booking in compliance with our Cancellation Policy (e.g., before the booking is confirmed, or within the allowed free cancellation window), you are eligible for a full refund of any pre-paid service fees.
4. Service Not Delivered
In the rare event that a Service Provider fails to arrive at the scheduled time, does not deliver the service, or is unable to complete the task, you will be eligible for a full refund of the booked amount.
5. Service Provider Cancellation
If a confirmed Service Provider cancels a booking and we are unable to assign a replacement professional or if you choose not to proceed with a replacement, you will receive a full refund of all payment amounts processed for that booking.
6. Payment Errors
If a payment transaction fails but funds are still debited from your card or bank account, GoEase support will assist in verifying the transaction and ensuring the payment gateway returns the funds.
7. Duplicate Payments
If you are accidentally charged twice for the same booking due to system lag or refresh clicks, please report it to us. Once verified, the duplicate transaction will be immediately reversed.
8. Partial Refunds
Partial refunds may be issued if a service was partially completed, if only some elements of a multi-service package were completed, or if a cancellation charge applies due to last-minute cancellation.
9. Non-Refundable Amounts
Certain transaction fees, last-minute cancellation fees (where the provider has already traveled), or customized materials specifically purchased for your project may be marked as non-refundable. Any such non-refundable elements are communicated clearly during the booking flow.
10. Refund Processing
Eligible refunds will be reviewed and processed through the applicable payment method. Once approved, the funds are sent to our merchant processor to be credited back to your account.
11. Refund Timelines
Processing times may vary depending on the payment provider or bank. While GoEase approves eligible refunds within 1–2 business days, it typically takes 5–7 banking days for the credit to appear on your statement.
12. Original Payment Method
To prevent fraud and security violations, all refunds must be returned to the original payment method used to place the booking (e.g., credit card, debit card, digital wallet, or original bank account). We cannot refund to different cards or bank details.
13. Disputes and Support
If you are unsatisfied with the quality of service provided or wish to dispute a transaction, please contact our support team. We investigate disputes diligently and negotiate fair resolutions or refunds where work does not meet platform standards.
14. Contact Us
If you believe you are entitled to a refund, want to check the status of a pending transaction, or have payment-related concerns, please contact us.
Need help or have questions?
If you have questions about our refund policy or need assistance with a payment, reach out to us.
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